VIRTUAL RECEPTION
The Virtual AI Reception offers an efficient solution to replace traditional reception services, enabling significant operational cost savings. It combines artificial intelligence capabilities with a human-like approach to adapt to the specific needs and operation modes of a given facility. The deployment of a virtual reception can be complemented by remote live operator support from the SECURITON monitoring center, ensuring quick and effective solutions for less common situations.
WIDE RANGE OF FEATURES AND FUNCTIONS OF AI RECEPTION
- Natural language communication: Operates as a virtual personality with facial expressions and gestures, supporting Slovak, English, and 31 additional languages.
- Information provision and interaction: Delivers information, answers questions, and engages in casual conversations.
- Handles standard and non-standard requests: Registers visitors, announces and admits authorized guests, processes workplace safety consents, receives mail, and performs many other activities based on pre-programmed scenarios tailored to the specific needs of the facility.
- Leverages OpenAI’s artificial intelligence: Provides answers to general, undefined questions, ensuring flexible and effective responses even in unexpected situations.
- External device integration: Supports integration with external devices via HTTP/REST, such as card readers, QR codes, parcel lockers, elevators, lighting, and more. This allows for seamless control of existing technologies (e.g., operating turnstiles, doors, elevators, or issuing visitor cards), ensuring maximum customization and adaptation to your facility’s unique requirements.
- API integration with customer communication channels and databases: Enables centralized management and simplifies administrative processes.
- Professional service standards: Guarantees service excellence, adhering to best practices and high-quality standards.
24/7 SUPPORT FROM SECURITON LIVE OPERATORS
Customers can always connect with a live SECURITON operator if needed. Whether the Virtual Reception cannot provide assistance or a customer prefers personal communication, our professional teams are ready to help immediately. This ensures that every customer receives quick and effective support, regardless of the situation.
HOW IT WORKS
The system uses advanced artificial intelligence from OpenAI. This voice assistant, with a human-like appearance, quickly and efficiently recognizes questions and situations, providing appropriate responses without requiring pre-scripted scenarios.
The AI assistant operates by converting spoken input into text, utilizing OpenAI’s AI to analyze and find the answer, and then converting the response back into spoken words delivered in a friendly voice.
You can interact with the assistant either through voice commands or by touching the display.
SUITABLE FOR VARIOUS SITES
The Virtual Reception can be utilized in diverse environments, with an open and programmable system tailored to the needs of any facility:
- Administrative buildings, offices, and commercial spaces
- Residential buildings and accommodation facilities
- Educational and cultural venues (schools, museums, galleries, theaters, zoos, trade fairs, etc.)
- Retail and commercial spaces
- Healthcare, social, and sports facilities
- Transportation hubs and airports
ADVANTAGES OF VIRTUAL RECEPTION compared to physical service
Economic efficiency:
The Virtual Reception significantly reduces costs. Unlike a physical reception, where expenses increase annually, the virtual service offers stable and predictable pricing. You save on salaries, payroll taxes, and overhead costs associated with office operations.
Continuous availability and reliability:
With a Virtual Reception, clients avoid issues and complications associated with the human factor. Lunch breaks, absences, sick leaves, vacations, disinterest, and tardiness become things of the past. The Virtual Reception is available 24/7, ensuring smooth operation and reliable service without interruptions.
Multilingual and specialized capabilities:
The Virtual Reception can provide services in multiple languages, effectively catering to international clients. Additionally, virtual assistants can be trained in specific areas and adapted to a company’s unique needs, enhancing the overall professionalism and quality of services.
Systematic solution:
The Virtual Reception operates based on established rules and processes, eliminating undesirable habits or improper handling of situations that might occur with a physical reception.
Statistics and administration:
It provides data on workload, visitor statistics, and resolved queries, offering valuable insights for efficient management.
